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Effective Date: [Insert Date] Welcome to Lampaloka! By accessing and using our website, mobile applications, and services (collectively referred to as the "Platform"), you agree to comply with the following Terms & Conditions. Please read them carefully before making any bookings or using our services. 1. Introduction These Terms & Conditions govern your use of Lampaloka’s services, including tour bookings, travel packages, and other experiences available on our Platform. By using our services, you agree to these terms, our Privacy Policy, and any other policies posted on our website. 2. Booking & Payment All bookings must be made through our Platform or authorized partners. Prices displayed are in [currency] and may be subject to taxes, service fees, or additional charges. Payment must be completed at the time of booking unless otherwise stated. Some bookings may require partial or full pre-payment. Accepted Payment Methods: Credit/Debit Cards (Visa, Mastercard, etc.) Online Banking E-Wallets Other payment options as available on the Platform 3. Cancellation & Refund Policy Cancellations by Customers: Cancellation policies vary by tour and provider. Please refer to the specific terms of your booking. Refund eligibility depends on the cancellation policy stated at the time of booking. Some tours are non-refundable or require a cancellation fee. Cancellations by Lampaloka: We reserve the right to cancel bookings due to unforeseen circumstances such as extreme weather, safety concerns, or operational issues. In such cases, customers will be offered a rescheduled date or a full refund. 4. Amendments & Changes Any requests to change booking details (such as date, time, or participant names) are subject to availability and the provider’s policy. Additional charges may apply for modifications. 5. Customer Responsibilities By using our services, you agree to: Provide accurate personal information when making a booking. Follow all safety guidelines and instructions provided during the tour. Ensure you meet any eligibility requirements (e.g., age limits, fitness level) before booking. Arrive on time for your scheduled tours or activities. Failure to comply with these responsibilities may result in refusal of service or additional charges. 6. Travel & Insurance Lampaloka is not responsible for any accidents, injuries, or losses during tours. We strongly recommend purchasing travel insurance to cover any unforeseen incidents. Customers are responsible for ensuring they have valid travel documents (passports, visas, etc.) where applicable. 7. Liability & Disclaimers Lampaloka acts as a booking agent for third-party tour providers and does not directly operate all activities. We are not responsible for issues caused by third-party operators, including service disruptions, itinerary changes, or safety concerns. Customers participate in activities at their own risk. We disclaim any liability for accidents, injuries, damages, or losses. 8. Prohibited Activities Users are prohibited from: Engaging in fraudulent or deceptive behavior on our Platform. Disrupting or interfering with the security of the Platform. Using our services for illegal purposes or violating local laws. We reserve the right to suspend or terminate any accounts found violating these terms. 9. Intellectual Property Rights All content on our Platform, including logos, images, text, and graphics, is owned by Lampaloka or its partners and is protected by copyright laws. You may not use, copy, or distribute our content without written permission. 10. Governing Law & Dispute Resolution These Terms & Conditions are governed by the laws of [Insert Country/Region]. Any disputes arising from the use of our Platform will be resolved through arbitration or the appropriate legal channels. 11. Changes to These Terms Lampaloka may update these Terms & Conditions at any time. Changes will be posted on our website, and continued use of our services implies acceptance of the updated terms. 12. Contact Us For any questions regarding these Terms & Conditions, please contact us at: 📧 Email: support@lampaloka.com 📍 Address: [Insert Company Address] By using our Platform, you confirm that you have read, understood, and agreed to these Terms & Conditions.
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